Aligné Pilates Studio Policies

 

Effective Date: January 2026

​

Please read these Terms & Studio Policies carefully before booking or attending classes at Aligne Pilates Studio ltd (“Aligné”, “we”, “our”, or “us”). By booking, attending, or participating in any class, private session, or service provided by Aligné Pilates Studio, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms do not affect your statutory rights as a consumer under applicable law, including the Consumer Rights Act 2015.

 

1. Amendments to These Terms

Aligné Pilates Studio reserves the right to amend these Terms at any time. Where changes are material, we will provide at least 30 days’ written notice to existing members and clients before the updated Terms take effect. For non-material changes (such as corrections or clarifications), updated Terms will take effect upon publication. Your continued use of our services following the notice period constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you may cancel your membership or services in accordance with the relevant cancellation provisions below.

 

2. Class Bookings

* All classes must be booked in advance via our website or through the Momence booking platform.

* Payment is required at the time of booking unless you are using valid class credits or an active membership.

* Spaces are limited and are allocated on a first-come, first-served basis.

* A booking is only confirmed once payment or a class credit has been successfully applied.

 

Class Changes & Instructor Substitutions
Aligné Pilates Studio reserves the right to change instructors, class formats, or class schedules where reasonably necessary. Where possible, clients will be notified of class cancellations or schedule changes in advance. In the case of class cancellations by Aligné Pilates Studio, affected class credits will be reinstated. Instructor substitutions may occur without prior notice and do not entitle clients to a refund or credit.

 

3. Cancellations & No-Shows

* Cancellations made more than 12 hours before the class start time will retain the class credit.

* Late cancellations made within 12 hours of the class start time will result in the class credit being forfeited.

* Failure to attend a booked class (no-show) will result in the class credit being forfeited and an administration fee of £5 being charged. This fee represents a genuine pre-estimate of the administrative costs associated with a no-show.

 

Private Sessions

* 1:1, 2:1, and 3:1 sessions require a minimum of 24 hours’ cancellation notice.

* Late cancellations or missed private sessions will result in the full session fee being charged.

 

Waitlists

* Joining a waitlist requires a valid class credit or active membership.

* If you are added to a class from the waitlist, the booking will be confirmed automatically and you will be notified.

* Standard cancellation policies apply from the point of confirmation.

 

4. Memberships

* Memberships are rolling agreements billed monthly.

* A minimum commitment of three consecutive months applies unless otherwise stated at the point of purchase.

* After the minimum term, memberships automatically renew on a monthly basis until cancelled in accordance with these Terms.

* Unused classes included in a membership do not roll over to the following month.

 

Cancellation
Memberships may be cancelled after the minimum term by providing 28 days’ written notice to hello@alignepilatesstudio.co.uk. Please include your full name and the email address associated with your account. Cancelling a payment via your bank or payment provider does not constitute cancellation of your membership. We may pursue any outstanding balance arising from an unauthorised payment cancellation.

 

5. Class Packs

* Class packs do not require a minimum-term contract.

* Class packs are valid for three months from the date of purchase unless otherwise stated at the point of sale.

* Class credits must be used within the validity period and will expire automatically at the end of that period without further notice.

* Class packs are non-transferable and non-refundable, save where required by applicable law.

 

6. Payments

Payments for classes, memberships, and class packs are processed at the time of booking or in accordance with the applicable membership billing schedule. All purchases are non-refundable and non-transferable, save where required by applicable law, including the Consumer Rights Act 2015.

 

Payment Disputes
Aligné Pilates Studio aims to resolve all payment queries quickly and fairly. If you have a concern about a charge, please contact us at hello@alignepilatesstudio.co.uk before raising a dispute with your bank or card provider. Nothing in these Terms limits or excludes your statutory right to raise a payment dispute with your bank or card provider. However, where a chargeback is raised in respect of services that have been properly provided in accordance with these Terms, Aligné Pilates Studio reserves the right to recover any outstanding balance and may suspend access to services pending resolution of the dispute.

 

7. Late Arrival

* Clients are encouraged to arrive at least five minutes before class begins.

* Late arrivals may be refused entry once a class has started in order to maintain safety and avoid disruption to other clients and the instructor.

* If entry is denied due to late arrival, the class credit will be forfeited.

 

8. Health & Safety

All clients must complete a health questionnaire or PAR-Q (Physical Activity Readiness Questionnaire) prior to attending their first class. Clients who have not completed the required health questionnaire will not be permitted to participate.

 

You must inform your instructor before participating if you have, or develop at any time:

* injuries or musculoskeletal conditions

* medical conditions that may affect physical activity

* pregnancy or recent post-natal status

* recent surgery or medical procedures

* any other health concern that may affect your ability to participate safely

 

By attending classes at Aligné Pilates Studio, you confirm that:

* you are physically able to participate in exercise at the time of attendance

* you will follow all instructions given by instructors and studio staff

* you will stop exercising and inform an instructor immediately if you experience pain, dizziness, discomfort, or feel unwell

 

If you are unsure whether exercise is appropriate for you, you should seek advice from a qualified healthcare professional before participating.

 

9. Studio Etiquette

To ensure a safe and enjoyable environment for all clients and instructors:

* Grip socks must be worn during all reformer classes.

* Appropriate workout attire must be worn at all times.

* Phones and smart devices must be kept on silent during classes.

* Calls must be taken outside the studio area.

* Personal belongings must be stored in the designated areas provided.

 

Clients must follow all reasonable instructions provided by instructors and studio staff at all times. Aligné Pilates Studio reserves the right to refuse entry or remove any client from the studio where their behaviour is disruptive, unsafe, or inappropriate, provided that this right will be exercised reasonably and in a non-discriminatory manner consistent with applicable equality legislation.

 

10. Personal Property

Clients bring personal belongings to the studio at their own risk. Aligné Pilates Studio accepts no responsibility for loss, theft, or damage to personal property while on the premises, save where such loss arises from our negligence or failure to take reasonable care.

 

11. Media & Photography

From time to time, Aligné Pilates Studio may take photographs or videos in the studio for marketing or promotional purposes. We will only include images or footage of identifiable individuals where we have obtained their prior written or digital consent. If you do not wish to appear in any media, please notify a member of staff before the class begins. We will not use identifiable images of you without your consent. Clients may take photos or videos for personal, non-commercial use only and must obtain the express consent of any other individuals who appear in such images or footage before sharing or publishing them.

 

12. Liability

Assumption of Risk
Participation in Pilates and other physical activities involves inherent risks. By attending classes or sessions at Aligné Pilates Studio, you acknowledge that:

* you voluntarily participate in physical exercise

* you understand and accept the inherent risks associated with physical activity

* you take personal responsibility for your participation in accordance with these Terms

 

Limitation of Liability
Aligné Pilates Studio, its instructors, employees, and contractors shall not be liable for any injury, illness, loss, or damage arising from participation in classes or use of the studio facilities, except:

* where liability cannot be excluded under applicable law; or

* where such injury, illness, loss, or damage arises from our negligence or the negligence of our instructors, employees, or contractors.

 

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot lawfully be excluded or restricted.

 

13. Right of Admission

Aligné Pilates Studio reserves the right to refuse entry, suspend, or terminate a client’s access to services where reasonably necessary to protect the safety, wellbeing, or experience of clients and staff. This right will be exercised reasonably, in good faith, and in a manner consistent with the Equality Act 2010 and other applicable legislation. Where access is suspended or terminated, we will endeavour to notify the client promptly and provide reasons where appropriate.

 

14. Privacy & Data Protection

Aligné Pilates Studio is the data controller in respect of personal information you provide to us. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We use your personal information for the purposes of managing your bookings, processing payments, communicating with you about your account and classes, and complying with our legal obligations.

 

We will not share your personal data with third parties except where necessary to deliver our services (e.g., our booking platform provider) or where required by law. You have the right to access, correct, or request erasure of your personal data, as well as other rights set out under the UK GDPR. To exercise your rights or for any data protection enquiry, please contact us at hello@alignepilatesstudio.co.uk.

 

Full details of how we collect, use, and store your personal data are set out in our Privacy Policy, available at alignepilatesstudio.co.uk. Please read our Privacy Policy carefully.

 

15. Force Majeure

Aligné Pilates Studio shall not be liable for any delay, cancellation, or inability to provide services resulting from circumstances beyond our reasonable control, including but not limited to:

* government restrictions or public health emergencies

* natural disasters or extreme weather events

* power failures or utility outages

* strikes or other industrial action

* damage to the studio premises

 

Where services cannot be provided due to a force majeure event, Aligné Pilates Studio will endeavour to offer affected clients a class credit for the equivalent sessions affected. Where a class credit is not practicable or acceptable, clients will be entitled to a pro-rata refund for sessions paid for but not delivered, subject to their statutory rights.

 

16. Complaints

If you have a complaint about any aspect of our services, please contact us in the first instance at hello@alignepilatesstudio.co.uk. We will acknowledge your complaint within 3 business days and aim to resolve it within 3 weeks.

 

17. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.